Trust Centre
Built to be safe with your customers and your data
Clinqly answers real enquiries for your business, day and night. Here is how it stays safe, how your data is protected, and where you remain in control.
Built for business owners and their teams, backed by real human support
AI safety
Safe by design, not by luck
Clinqly is a receptionist, not a chatbot that will say anything. Its answers are held to the information you approve, and anything it cannot handle goes to a person.
Answers only from what you approve
Clinqly replies from your own business information, the content you load and sign off before it ever speaks to a customer. It does not answer from the open internet.
It does not invent prices or hours
When Clinqly does not know something, it says so and hands the enquiry to your team. It is designed not to guess a price, a time or a policy you have not given it.
Urgent and sensitive cases go to a human
Emergencies and sensitive enquiries are recognised and signposted to your team, across the website widget, WhatsApp, Instagram and Facebook Messenger. Clinqly never gives clinical advice.
A person is always in the loop
You approve what Clinqly can say, you can read every conversation, and your team can take over at any point. It assists your reception, it does not replace their judgement.
Clinqly answers only from information you approve, and never gives clinical advice. Anything urgent or sensitive is routed straight to your team.
Security
Your data stays yours, and stays apart
Per-location data isolation
Enquiry data is stored with row-level security scoped to each location. One business cannot see another's conversations, customers or knowledge.
Least-privilege access
Access to data is limited to what a role needs to do its job. Calendar access tokens, when a practitioner connects a calendar, are encrypted at rest and can be revoked at any time.
A named set of sub-processors
We host on Supabase and use a short, named list of sub-processors to run the service. They are listed on our privacy page, and we do not sell your data.
Privacy and GDPR
You are the data controller
For the enquiries your customers send, your business is the data controller and Clinqly is the processor. You decide what Clinqly can say and do, and we process that data only to run the service for you.
Our full policies set out what we collect, how we use it, and the sub-processors we rely on. We keep them plain enough to read.
The detail
- Privacy policy: what we collect and how we use it.
- Terms of service: the agreement that governs using Clinqly.
Data Processing Agreement
If your organisation needs a Data Processing Agreement in place, we can provide one. A Data Processing Agreement is available on request, and final terms are subject to legal review. Email us and tell us who to address it to.
Request our Data Processing AgreementWho Clinqly is
Clinqly is an AI receptionist for service businesses, built and operated by the Clinqly team. We work directly with the businesses we serve, load their real information before Clinqly answers a single customer, and stay close while they get set up.
Questions about safety, security or how your data is handled? A real person will answer.
See Clinqly on your own enquiries.
Start now, or book a personalised demo and set it up with us.
Free for 14 days. No card needed to start.