Terms of Service

Service

Clinqlyprovides an AI receptionist for appointment-led service businesses. It answers, qualifies and follows up enquiries from the business's website widget, WhatsApp, Instagram and Facebook Messenger using information the business approves, books appointments where the business enables built-in booking, and hands conversations to the business's team when needed. An optional Voice add-on answers phone calls the business diverts to a dedicated number. These terms apply between Clinqly and the business that opens the account.

Trial

Core and Growth start with a 14-day free trial. No card is needed to start, and nothing is charged during the trial. Trials run on the full Growth experience; the plan the business chooses applies when the trial ends, and nothing created during the trial is deleted. To continue after the trial, the business adds a payment method; if it stops, nothing is charged.

Subscriptions and billing

• Plans are billed monthly through Stripe, our payment provider. There is no long-term contract.
• Published prices are in GBP or USD depending on where the business is based. A subscription is billed in one currency; currencies are never mixed within a subscription.
• Core includes one location and Growth includes two. Additional locations can be added for the published per-location monthly price, and each runs with its own team, diary, booking page and knowledge.
• The Voice add-on is priced monthly with a published number of included call minutes; minutes beyond the allowance are billed at the published per-minute rate. It can be added or removed from Settings at any time. Voice is currently offered in GBP only.
• Plan changes are made from billing settings and take effect through Stripe. If a subscription payment fails, paid features may be withheld until payment resumes.

Cancellation

The business can cancel at any time from billing settings, and the subscription stops renewing. Plans are month to month; there is nothing else to unwind.

Fair use

Conversations are fair-use unlimited: there is no per-conversation charge and no monthly cap for normal business use. We may step in on genuine abuse or automated misuse, such as scripted traffic aimed at the service, to keep it fast for everyone.

Business responsibilities

• The business is responsible for lawful collection and use of its customers' data across the channels it connects, including lawful recording of calls where it enables Voice recording.
• The business provides and approves the information its AI receptionist answers from, and is responsible for keeping that information accurate.
• Account credentials must be kept secure, and notification email addresses kept accurate so the team receives handovers.

AI limitations and professional judgement

AI responses are assistive and can be imperfect. Clinqlyis designed to answer only from approved information, to say when it does not know, and to hand sensitive, urgent or uncertain conversations to the business's team. It does not give medical, clinical or other professional advice. Professional judgement, and review of escalated and high-priority enquiries, stays with the business and its qualified staff.

Voice calls

With the Voice add-on, callers are told at the start of every call that they are speaking with the business's AI receptionist, and, when recording is on, that the call may be recorded. Recording is a per-location setting the business controls. Urgent calls are signposted to the appropriate emergency route and passed to the team.

Connected integrations

Connecting a third-party calendar is optional. Google Calendar is available today; Microsoft Outlook will be offered when available. When a practitioner connects a calendar, they authorise Clinqly to read their availability and to create, update and delete events for Clinqly bookings on their behalf. Use of those third-party services remains subject to their own terms, and a practitioner can disconnect at any time from Settings, which revokes our access.

Customer content and data processing

Clinqly processes the content a business provides (its approved information and knowledge) and the conversation and booking history generated in its account in order to operate the service, as described in our Privacy Policy. If your organisation requires a Data Processing Agreement, contact us before going live: our data-processing terms are being finalised and are subject to legal review.

Availability and changes

We aim for reliable uptime but do not guarantee uninterrupted service. Features may change as the product evolves.

Contact

Questions about these terms: hello@clinqly.io