AI receptionist for physiotherapy and allied health
People looking for help should not disappear into a callback list.
Clinqly answers approved operational questions, arranges assessments or callbacks and brings anything clinical to your team.
Free for 14 days. No card needed to start.
Open access and callbacks
Pain and injury enquiries rarely arrive at a convenient time.
They arrive in the evening, when everyone who could decide is busy.
The right assessment, with a physiotherapist who is free.
Service and availability come from your own configuration.
Do I need a referral to be seen? I hurt my shoulder at the gym.
No referral needed. A 45-minute initial assessment is £58 and includes a treatment plan.
Initial assessment · 45 min
Aiden Cole · Physiotherapist
08:2012:4016:00Tuesday 10 March · 08:20
Aiden Cole
Left the assessment to the clinician
Therapist availability, kept current by the therapists.
Booking through Clinqly, the clinic sets opening hours and appointment rules, and each physiotherapist maintains their own working week and time off in their portal.
- 08:00M. LindqvistInitial assessment · 45 minAI receptionist
- 09:00D. OseiFollow-up appointment · 30 minClinqly booking page
- 10:00H. GrantInitial assessment · 45 minAdded by reception
- 11:15K. AdeyemiFollow-up appointment · 30 minClinqly booking page
Booking rules
- Minimum notice
- 12 hours
- Booked up to
- 45 days ahead
- Slot interval
- 15 minutes
- Buffer after
- 10 minutes
Opening hours
- Mon07:30 - 19:00
- Tue07:30 - 19:00
- Wed07:30 - 15:00
- Thu07:30 - 19:00
- Fri07:30 - 16:00
- Sat08:00 - 12:00
Owen Blake · Wed 18 March · all dayThose times stop being offered.
Those assessment slots are removed from public booking for that clinician.
Assessments get organised. Callbacks stay visible.
Every unbooked enquiry keeps a reason, owner and time. Your team replies from the same board.
Daniel Osei’s callback is queued for 09:30 · stops the moment reception closes it
Where it stops
Clinical decisions stay with your physiotherapists.
Clinqly handles booking and routine operational questions. It does not make clinical decisions.
For the people who ask
- An answer the same evening
- The right assessment, not a guess
- A callback that actually happens
For your clinicians
- No more unwritten chase list
- Every callback has a reason and a time
- Clinical questions arrive already separated
What stays in your control
- Answers come from your published services
- Draft it, validate it, then activate it
- Clinical questions go straight to a physiotherapist
Two sites, one standard.
Callbacks and assessment availability should not disappear between sites.
- Services
- 7 services
- Team
- 4 physiotherapists
- Booking page
- /book/central
- Services
- 5 services
- Team
- 2 physiotherapists
- Booking page
- /book/eastgate
Owners work across both sites from one account
Each site keeps its own clinical team and availability while owners retain oversight.
Start yourself, or set it up with us.
Create an account and configure Clinqly at your own pace.
Create your account Guided setup with ClinqlyWe configure Clinqly around the way your clinic already works.
Guided setup follows the same flow, with the Clinqly team configuring it around the way your business works.
Book a personalised demoBoth options follow the same three setup stages
- 1Tell us about youYour clinic · Assessment types · Physiotherapists · How enquiries should flow
- 2Train and testApproved information · Add Clinqly to your website · Send a test enquiry
- 3Go liveConnect WhatsApp, Instagram and Facebook · Invite your team · Add your price list when you have it
Bring one evening enquiry. See where it lands by morning.
Send one enquiry. We’ll show the answer, the assessment and the callback.
Guided setup around your clinic, with our team.
Free for 14 days. No card needed to start.
Does it decide how urgent someone is?
No. It does not assess symptoms or triage. Anything clinical is handed to a physiotherapist straight away.
Does it answer the clinic phone?
Only with the Voice add-on. Clinqly handles website, WhatsApp, Instagram and Facebook enquiries on every plan; add Voice and it also answers calls that ring out while you are with a patient. Without the add-on it does not take calls.
What if they need a call?
It records the callback with a reason and a time, and keeps it on the board until your team closes it.
Does it work for other allied health?
Yes. Osteopathy, chiropractic, podiatry and sports rehabilitation clinics run the same way: service names, practitioner titles and appointment types come from your own configuration.