Answer the routine questions. Hand every real case to a person.
Clinqly answers from your approved knowledge, gathers the details your team needs and passes complaints, account questions and anything sensitive to a person.
- Answered from your delivery policyThree to five working days
- Gathered what the team needsOrder number · ten days since ordering
- Did not guess the order statusIt cannot see orders
- Handed the case to your teamConversation attached
The same questions arrive before anyone has started work.
Delivery times, returns and opening hours fill the queue, and the case that needs judgement waits behind them.
Routine questions answered from what you have approved.
Clinqly replies using your own policies and says plainly when it does not know. It cannot see orders or accounts, so it never confirms them.
A case, not a chat log, when it reaches your team.
Complaints, refunds and account questions go to a person with the order number, the problem and the conversation already attached.
Customers who are struggling reach a person sooner.
When someone mentions a bereavement, money worries or a health condition, Clinqly acknowledges it once and offers a person instead of a process.
Your team spends the day on cases that need them.
Routine answers are already given, and every handover arrives ready to pick up.
| Enquiry | Channel | Asked | What happened |
|---|---|---|---|
| Imran Siddiqui · 21:14 | Website | How long do refunds take once you receive a return? | Answered from your returns policy |
| Beth Gallagher · 22:02 | My order hasn't arrived and it's been ten days. | Order question · passed to the team with the order number | |
| Tom Ashby · 07:40 | Can someone talk me through setting up the hub? | Setup question · details gathered for the team | |
| Joanna Kerr · 08:05 | Messenger | I want to make a formal complaint. | Complaint · assigned to a team member |
| Margaret Doyle · 08:30 | Website | My husband passed away and the account is in his name. | Handled with care · offered a person |
Clinqly answers and gathers the details. Refunds, account changes and complaints stay with your team.
- Answers come only from your approved knowledge
- It never confirms orders, accounts or refunds
- Complaints and customers who are struggling go to a person
Can it see orders or accounts?
No. It answers from the knowledge you approve and never confirms order, account or billing details. Those go to your team, who check who they are speaking to first.
Does it answer our support line?
Not yet. Voice is coming soon. Today Clinqly handles website chat, WhatsApp, Instagram and Facebook Messenger enquiries on every plan.
What happens with complaints?
It treats a complaint as a complaint, never argues, and passes it to your team with the conversation attached. It never promises a refund, credit or compensation.
Can customers book a callback?
Only if you turn booking on. By default every case is handed to your team. If you offer callback times, Clinqly books them against your team's availability and confirms by email.
Your helpdesk stays the system of record.
Clinqly answers routine questions from your approved knowledge and hands complaints and cases to a person with the conversation attached. Tickets, orders and accounts stay in the systems your team uses now.