Every new patient should reach the right practitioner, whatever time they ask.
Clinqly answers approved questions, books new patients with the right practitioner against real availability and brings anything clinical to your team.
- Said who the clinic hasTwo osteopaths and a chiropractor
- Applied the clinic's booking rulePatient confirmed it is not an emergency
- Booked with a free practitionerWednesday 07:50 · Hannah Price
- Left the clinical choice to the clinicNo view on which practitioner suits the problem
One clinic, several kinds of practitioner, one front desk.
Osteopaths, chiropractors and podiatrists each keep their own services and working week. Titles come from your setup, so nobody is called something they are not.
Unsure who to see? Your team helps them choose.
Clinqly says who the clinic has and what each appointment involves. Which practitioner suits a problem is a clinical call, so it stays with your team.
Your booking rules, applied before anything is booked.
If you ask patients to confirm an appointment is not for an emergency, they confirm it first. Confirmations and reminders go to the patient by email.
Open enquiries stay visible until someone closes them.
Callbacks, insurer questions and clinical handovers sit in one inbox with a reason, so the owner sees what still needs a person.
| Enquiry | Channel | Asked | What happened |
|---|---|---|---|
| Gareth Pryce · 19:36 | Website | My lower back has been bad for a week. Osteopath or chiropractor? | New patient appointment · Wed 07:50 |
| Niamh Gallagher · 20:12 | Do you do nail surgery or just routine foot care? | Answered from the clinic's services | |
| Peter Okonjo · 21:40 | Can someone ring me about using my insurance? | Callback due 09:15 · Reception | |
| Lucy Brennan · 07:20 | Messenger | My foot has gone red and hot since my last appointment. | Clinical · assigned to a practitioner |
Clinqly books appointments and answers operational questions. It does not assess symptoms or make clinical decisions.
- Answers come only from information you approve
- Practitioner titles are the ones your clinic gives
- Anything clinical goes straight to your team
Does it tell patients which practitioner they need?
No. It says who the clinic has and what each appointment involves. Choosing on clinical grounds stays with your team.
Does it answer the clinic phone?
Not yet. Voice is coming soon. Today Clinqly handles website chat, WhatsApp, Instagram and Facebook Messenger enquiries on every plan.
Does it give clinical advice?
No. It does not assess symptoms, triage or advise on exercises or treatment. Clinical questions are handed to a practitioner straight away.
Can each practitioner keep their own diary?
Yes. Each practitioner has their own services and working week, and their time off stops those times being offered.
Your practice system keeps the clinical side.
New and follow-up appointments book into real availability and your Google Calendar. Treatment notes stay in your practice software; Clinqly handles the enquiry, the booking and the follow-up around it.