When a journey stops, Clinqly knows what should happen next.
Clinqly finds what stalled, acts where you've allowed it, prepares the rest and puts it in front of the right person. Your team isn't left hunting for it.
Eight ways a journey stalls. One way it surfaces.
Recovery shows up where your team already is: Today, Needs you, the inbox, Work, the calendar and chair capacity. Each item carries what Clinqly has done, what is prepared, and who owns the next step.
| Situation | Clinqly · where configured | Your team |
|---|---|---|
| Quiet enquiryAsked about aligners, then nothing | Follows up where allowed · counts the silence | Hands to a person after the configured touches |
| Treatment undecided“I'll think about it” · 12 days | Follow-up on the due date | Your TCO owns the call |
| Deposit incompleteLink opened, not paid · slot held | Holds the time · releases it at the deadline | Sees it in Today to rebook or record payment |
| Did not attendCheck-up · Mon 09:40 | Surfaces the missed appointment · prepares a message | Reception starts the recovery |
| CancellationWed 11:20 · booked through Clinqly | Opens the time · shortlists patients waiting for it | Offers it in one click |
| RescheduleSarah moves to Thursday | Moves the booking · updates her reminders | Can open the old time as chair capacity |
| Due patientHygiene due · trusted date | Reactivation from the trusted due date only | Sets which due dates are trusted |
| Clinical question“Is the swelling normal?” | Never answers · hands over with context | Dentist or nurse replies |
A cancellation shouldn't leave an empty chair.
When a patient cancels, the time opens and Clinqly shortlists the patients waiting for it. Your team offers it in one click, and Clinqly books the patient who accepts under the same deposit rules as any other booking.
Works on appointments Clinqly booked. A cancellation made only in your PMS does not reach Clinqly, and where your PMS holds the diary, a person finishes the booking.
Automation where configured. Human ownership where it matters.
- 01 · AutomationWhere configuredFollow-ups, reminders, held-slot release and slot offers run within the rules you set.
- 02 · PreparedReady, not sentMessages and calls are drafted with the full context. A person decides.
- 03 · OwnedA named personClinical, sensitive and uncertain situations go to a named person with a due date.
- 04 · ResumedBack on the journeyWhen the patient replies, pays or rebooks, the journey continues from where it stopped.
Clinqly does not claim every cancellation fills, every no-show is chased, or every quiet patient replies. It makes the next action visible, prepared and owned.