Patients write wherever they already are. Clinqly doesn't care where intent starts. It turns it into one operational journey with a next action and an owner.
VoiceComing soonIncoming callWill join the same journey
Email enquiriesComing soonInbound email enquiryWill join the same journey
Clinqly · Patient journeyExample practice · fictional data
Arrived via WhatsApp22:47 · practice closed
Patient
Priya Mistry
Intent
New patient
Service / treatment
New patient exam
Appointment state
Not yet booked
Next action
Offer availability
Owner
Clinqly
Same journey regardless of channelCapture → Convert
Arrived via Instagram13:12 · DM
Patient
Leon Barrett
Intent
Price enquiry
Service / treatment
Whitening
Appointment state
Not yet booked
Next action
Send approved pricing · offer consultation
Owner
Clinqly
Same journey regardless of channelCapture
Arrived via Website09:04 · enquiry form
Patient
Hannah Grant
Intent
Availability
Service / treatment
Hygiene
Appointment state
Slot held · Thu 14:20
Next action
Confirm once any required deposit is paid
Owner
Clinqly
Same journey regardless of channelConvert
Arrived via Facebook Messenger17:40 · Messenger
Patient
Sarah Okonjo
Intent
Cancellation
Service / treatment
Hygiene · Tue 14:00
Appointment state
Cancelled · time reopened
Next action
Shortlist ready · offer 14:00
Owner
Reception
Same journey regardless of channelRecover
Arrived via WhatsApp22:47 · practice closed
Patient
Priya Mistry
Intent
New patient
Service / treatment
New patient exam
Appointment state
Not yet booked
Next action
Offer availability
Owner
Clinqly
Same journey regardless of channelCapture → Convert
After intent arrives, the channel stops mattering.
One patient, three channels, one record. Availability, deposits, reminders, follow-ups and ownership behave the same way whichever surface the patient used.
Messenger“Can I book my next one now?” · due date trustedClinqly
Available today. Coming soon.
Status is the same everywhere on this site: in pricing, in the product and in setup. Outbound email (confirmations, reminders, follow-ups) is available today.
WebsiteEnquiry and booking flows on your site. Intent, availability and any required deposit handled in one conversation.Available
WhatsAppEnquiries, booking confirmations and follow-up on the channel patients already use.Available
InstagramDirect messages about treatments and prices become journeys instead of unread DMs.Available
Facebook MessengerQuestions, reschedules and cancellations captured with the same next action and owner.Available
VoiceIncoming calls will join the same journey.Coming soon
Email enquiriesInbound email enquiries will join the same journey. Confirmations, reminders and follow-ups already go out by email today.Coming soon
Bring one real patient journey. We'll show you where Clinqly would pick it up.
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