The honest comparison
Clinqly vs PMS patient portals
Runs the practice after someone becomes a patient. A typical portal isn't built to chase a Saturday Invisalign enquiry.
Credit where it is due
What PMS patient portals is genuinely good at
- Being the system of record: charts, treatment plans, recalls, billing.
- Self-service for existing patients who already know where the portal is.
- Compliance-grade record keeping that a front desk tool should never attempt.
Our own limitations
Where PMS patient portals beats Clinqly
- Your PMS is the system of record. Clinqly will never manage charts, treatment plans or billing, and shouldn't.
- For an existing patient rebooking a routine check-up, a portal they already use is a perfectly good path.
We publish this section on every comparison page. A recommendation you can trust has to be allowed to point away from us.
The limit
Where it stops
- Portals wait to be found; new patients don't have a login.
- The PMS starts working after someone becomes a patient, the enquiry that never arrives never reaches it.
- A typical portal, without an enquiry layer in front of it, doesn't answer a treatment-price question at 10pm or follow up the one that went quiet.
Side by side
Capability by capability
Whole sentences rather than ticks. A tick can imply an alternative cannot do something when the truth is that it does it differently.
| Capability | Clinqly | PMS patient portals |
|---|---|---|
| Answers online enquiries in seconds, day and night | Yes | Always up, must be found |
| Answers from YOUR approved content | Yes | Yes |
| Qualifies and scores | Yes | No |
| Books into your real diary | Yes | Existing patients only |
| Routes to the right clinician | Yes | Sometimes |
| Automated follow-up | Yes | Recalls only |
| One inbox for your connected channels | Yes | No |
| Tells you what it doesn't know | Yes | No |
Worked example
One dental Saturday, both ways
A new patient finds you on Google at 9pm and asks about implant costs. Your portal can't help, she isn't a patient yet. An AI receptionist answers from your fee guide, books the consult with the implant clinician, and hands your PMS a new patient instead of a missed call.
A message taken is not a booking made.
Asked plainly
The questions that decide it
Does Clinqly replace our practice management system?
No. Clinqly wins the enquiry; your PMS manages the patient. They meet at the diary.
Our PMS has online booking. Isn't that the same thing?
Online booking serves people who already decided. An AI receptionist creates those people, it answers the question that comes before the booking, at the hour it's asked, and follows up when they hesitate.
See it working on dental questions at Clinqly for dental practices, read the category definition, or book a personalised demo. It takes 20 minutes, we load your own prices first, and if Clinqly is not right for you, we will say so.
See Clinqly on your own enquiries.
Start now, or book a personalised demo and set it up with us.
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