From first enquiry to repeat customer, nothing falls through.
Clinqly handles the routine work around every customer journey and brings the right person in when judgement is needed, so your team can focus on customers instead of chasing admin.
- Website, WhatsApp, Instagram, Messenger
- Qualification from your own information
- Bookings and deposits
- Follow-up
- Cancellations and capacity
- Customers due back
- Workflows
- Team handover
- Several locations
- Voice · coming soon
Built for the way service businesses actually work.
Appointments, consultations, quotes, jobs, lessons and discovery calls. One customer journey underneath them, in your industry's own words.
Bookings from Instagram and WhatsApp, deposits, late cancellations and regulars.
Instagram enquiries mid-appointment, deposits, late cancellations and regulars who rebook when asked.
- clients
- appointments
- quotes
- Instagram, 13:05 · lash full set price answered from your listClinqly
- Deposit paid on your Stripe account · booked for SaturdayStripe
- Late cancellation · offered to clients who asked to come soonerClinqly
- Return date recorded · prompt ready to sendYour team
Every enquiry.
One customer journey.
Customers choose the channel. Clinqly keeps the journey together.
- Customer
- Priya Mistry
- Intent
- New customer
- Service
- First appointment
- Appointment state
- Not yet booked
- Next action
- Offer availability
- Owner
- Clinqly
Every conversation.
Every next step.
Nothing missed.
One customer. Six places their details live today. One record of what happens next.
- Appointment
- Thu 4 Apr · attended
- Deposit
- Not required yet
- Owner
- Jordan · Team lead
- Enquiry received · websiteTue 2 Apr
- Information sent · WhatsAppTue 2 Apr
- Consultation attended · quote sentThu 4 Apr
- Missed call · no response since12 days
A journey doesn't end when the appointment is booked.
Routine progress is quiet. When it stops, Clinqly acts and the customer rejoins.
- CAPTUREEnquiry becomes a qualified customer
- GOES QUIETClinqly follows up where allowed, then hands to a person
- CONVERTAvailability, held slot, any required deposit, confirmed
- DEPOSIT ABANDONEDHolds the time, then releases it at the deadline if unpaid
- OPERATEOutcome, decision, follow-up, return
- DECISION PENDINGCounts the silence, follows up where allowed, then hands to its owner
- ACCEPTEDFollow-ups stop
- goes quiet: Clinqly follows up where allowed, then hands to a person
- deposit abandoned: Holds the time, then releases it at the deadline if unpaid
- decision pending: Counts the silence, follows up where allowed, then hands to its owner
- 01Enquiry
- 02Qualification
- 03Availability
- 04Slot selected / held
- 05Deposit if required
- 06Booking confirmed
- 07Confirmation
- 08Reminder
- 09Appointment
- 10Outcome
- 11Decision
- 12Follow-up where needed
- 13Accepted
- 14Service delivered
- 15Return / reactivation
One system · three perspectives
A lot happened. You only need to see what still needs you.
Clinqly keeps the routine work moving and shows only what needs a person, so the front desk can stay with the customers in front of them and your team with the conversations that move decisions forward.
A cancellation shouldn't leave an empty slot.
When a customer cancels, the time opens and Clinqly shortlists the customers waiting for it. Your team offers it in one click, and Clinqly books the customer who accepts under the same deposit rules as any other booking.
For appointments booked through Clinqly.
Your systems record what happened.
Clinqly makes sure what needs to happen next actually happens.
Routine work moves on its own where you allow it. Sensitive and uncertain situations go to your team. The software you already run stays in place.
One attention system across every location.
Tomorrow morning, know exactly what needs your team, and what Clinqly has already handled.
- Works around the booking software you already use
- White-glove setup
- Your existing records stay where they are