Skip to main content
Clinqly
Book a walkthrough
Book a walkthrough
Patient journey

From first enquiry to accepted treatment and return.

Fifteen stages, one record. Most journeys move through quietly. When one stops, Clinqly acts, hands over, and the journey resumes.

  1. 01EnquiryWebsite, WhatsApp, Instagram or Messenger. Answered from approved information.
  2. 02QualificationIntent, service, urgency and anything to note for the clinician.
  3. QUIET ENQUIRYClinqly follows up where allowed, counts the silence, then hands to a person.
  4. 03AvailabilityReal diary times offered on the same channel.
  5. 04Slot selected / heldHeld for up to 60 minutes while the patient pays any required deposit online.
  6. 05Deposit if requiredPaid through a secure Stripe link into the practice's own account, or confirmed by the practice when it uses its own payment link.
  7. DEPOSIT INCOMPLETEIf the deposit is not paid in time, the held slot is released at the deadline.
  8. 06Booking confirmedOnly once any required deposit is confirmed.
  9. 07ConfirmationConfirmed to the patient, with a secure link to reschedule or cancel.
  10. 08ReminderScheduled automatically where reminders are on.
  11. CANCELLATIONFor appointments Clinqly booked, the time reopens and Clinqly shortlists the patients waiting for it, ready to offer.
  12. 09AppointmentIn the chair. The PMS records the clinical visit.
  13. NO-SHOWClinqly prepares a message; reception starts the recovery.
  14. 10OutcomeAttended, did not attend, or cancelled.
  15. 11Treatment decision“Yes”, “no”, or “I'll think about it”, with a follow-up date and owner.
  16. TREATMENT UNDECIDEDFollow-up on the due date. Silence is counted from the day you asked. Then your TCO.
  17. 12Follow-up where neededAutomated where configured. Otherwise prepared for a named person.
  18. 13Treatment acceptedRecorded as acceptance. Booked is a separate fact.
  19. 14TreatmentDelivered across one or more appointments.
  20. DUE-DATE REACTIVATIONRuns only from a due date the practice trusts. Clinqly never infers clinical recall timing.
  21. 15Recall / returnThe journey begins again, with history attached.
Priya MistryNew patient · enquiry to booked in 11 minutes
  1. WhatsApp · 22:47 · “Do you take new patients?”Clinqly
  2. Qualified · new patient exam · sensitivity notedClinqly
  3. Thu 10:15 chosen · slot heldClinqly
  4. £30 deposit · Stripe confirmedStripe
  5. Booking confirmed · reminders scheduledDone
Example practice · fictional data
Sarah OkonjoImplant · proposed, quiet, recovered
  1. Consultation attended · treatment proposedPMS
  2. Follow-up day 3 · day 8Clinqly
  3. 12 days quiet · call prepared→ Emma
  4. Emma calls · treatment acceptedEmma
  5. Accepted · not yet booked · availability offeredClinqly
  6. Booked · Tue 09:00Done
Example practice · fictional data

Bring one real patient journey. We'll show you where Clinqly would pick it up.

Book a 15-minute walkthroughExplore recovery →

Cookies on Clinqly

We use essential cookies to keep Clinqly working. We also use analytics to understand how people use our website and improve it. You can change your preferences at any time.

Cookie policy